Support

Email contact@whoismymp.uk

01My postcode isn't recognised

Check the postcode is complete — the app needs the full postcode, such as SE10 9NN, not just the first half. Spaces and capitals don't matter.

Very new postcodes can take a few weeks to reach the lookup service the app uses. If yours is recent and still isn't found, try a neighbour's postcode in the same street, or email us and we'll look into it.

02The app shows the wrong MP

Constituency boundaries changed at the 2024 general election, and the constituency your postcode belongs to may not be the one you expect. The app uses the current boundaries as published by the Office for National Statistics.

If a by-election has just happened, the new MP appears once Parliament has recorded them, which can take a day or two. If you're certain the result is wrong, email us with the postcode and we'll check it against the source.

03Something looks out of date or wrong

Everything in the app comes from Parliament's published record and updates as Parliament publishes it. Records are sometimes corrected after publication, and Parliament's own services occasionally lag.

If you think the app is displaying something incorrectly, email us. The source is Parliament's record, but we will check what the app is showing against it and fix any display error.

If you're an MP, or acting on behalf of one

Please get in touch directly at contact@whoismymp.uk and we will respond promptly.

04I bought the upgrade and it isn't showing

The upgrade is a one-off purchase tied to your Apple Account, so it works across your devices. On a new device, open Settings in the app and tap Restore Purchase.

Refunds are handled by Apple rather than by us. Request one through reportaproblem.apple.com.

05The app won't load anything

The app shows live information from Parliament, so it needs a network connection to refresh. Content you've already viewed stays available offline.

If nothing loads at all while you're online, Parliament's data services may be temporarily down. Try again shortly, and let us know if it persists.

06Privacy

The app has no account, collects nothing about you, and uses no analytics or tracking. Your postcode stays on your phone. The full detail is in the privacy policy.

07Accessibility

The app supports Dynamic Type, VoiceOver and Reduce Motion, and shows vote directions in words rather than colour alone. If something doesn't work properly with an accessibility feature you rely on, please tell us — it will be prioritised.